🔐 Privacy Policy

Effective Date: June 13, 2025

At Hotelia, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect personal information shared with us when you interact with our service via WhatsApp.

1Information We Collect

We may collect the following information when you use our WhatsApp-based assistant:

•Full name
•Phone number
•Language preferences
•Hotel-related requests or messages
•Any other information voluntarily shared through the conversation

2How We Use the Information

The information we collect is used for:

•Responding to your questions and hotel service requests
•Improving your customer experience
•Connecting you with hotel services (e.g., reservations, room service, feedback)
•Internal analytics and quality improvement

3Data Sharing

We do not sell, rent, or share your personal data with third parties.

Your messages may be accessed by the hotel staff managing your reservation or request. However, all data is handled with confidentiality.

4Data Storage & Security

Your data is stored securely and is only accessible by authorized personnel. We take appropriate security measures to protect your information from unauthorized access or disclosure.

5Data Retention

We retain your data only as long as necessary to fulfill the purposes stated above, unless a longer retention period is required or permitted by law.

6User Rights

If you would like to:

•Access your data
•Request deletion of your data
•Ask any question regarding your privacy

Please contact us at othmanscience0@gmail.com with the subject line: "Data Request".

7Contact

If you have any questions about this Privacy Policy, please contact us at:

📧othmanscience0@gmail.com

This Privacy Policy was last updated on June 13, 2025. We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.