Introduction to Strategic Upselling
Upselling isn't about being pushy. It's about enhancing your guests' stay by offering services and products that genuinely improve their experience.
The Psychology of Successful Upselling
Guests don't mind spending more when they see clear value. The key is timing and relevance.
Five Proven Upselling Techniques
- Timing is Everything - Suggest upgrades at the right moment
- Personalization - Use guest data to make relevant offers
- Bundle Deals - Package services for better perceived value
- Limited-Time Offers - Create urgency with time-limited promotions
- Seamless Delivery - Make purchasing frictionless through WhatsApp
Measuring Your Upselling Success
Track your upselling metrics to continuously improve your approach.